SERVICE TERMS

Video Production Service Terms

Effective August 4, 2026. The approved quote, order confirmation, SOW or contract controls each project.

1. Scope and quote

Published prices are starting points for standard-complexity projects. The confirmed product or SKU, complexity, duration, ratios, languages, deliverables, revision allowance, amount, taxes, currency, payment milestones, validity and schedule must appear in the approved written quote, order confirmation, SOW or contract.

2. Payment and project start

Payment is due according to the approved quote or order confirmation. Single-video pilots normally begin after full payment; larger or custom projects may use an agreed initial payment and balance milestone. For a 50% deposit order, the deposit is credited toward the total project fee; the remaining 50% is invoiced after the watermarked sample is approved, and final files are released after the balance is verified. Production begins only after funds are verified. A payment screenshot is not proof of receipt.

Payment methods and payer eligibility depend on the payment provider and the project. A CoGoLinks B2B collection account is available only for eligible business payers. The payment page or invoice will state the accepted method before payment.

3. Production, review and delivery

We prepare the script and keyframes for confirmation before full production. Customers receive a watermarked review copy and may submit the included revisions in one consolidated round. The final 1080P unwatermarked file is delivered after acceptance and all agreed payment conditions are met. Optional 4K is AI-enhanced output, not native 4K filming.

4. Changes and additional work

In-scope corrections are handled within the included revision allowance. Changes to approved selling points, product materials, backgrounds, actions, people, shot count or overall direction are additional work and will be quoted before production continues. Replacing an approved script or direction is treated as a new project.

5. Cancellation and refunds

Cancellation requests must be sent to [email protected]. Before production starts, we will refund the unused project amount to the original payment method after verifying the request; any non-refundable processor charge will be handled as disclosed in the quote. Once script, keyframe or production work has started, completed milestones and approved work are non-refundable, and any remaining unused scope will be reviewed for a partial refund. After a watermarked review copy has been delivered, the completed stage is non-refundable, but in-scope corrections remain available under the agreed revision allowance.

Refund timing is controlled by the payment provider. We do not promise a refund outcome that conflicts with the approved quote, payment provider rules or applicable law.

6. Customer responsibilities

The customer must provide materials, product claims, certifications, comparisons, logos and music they are authorized to use. We do not fabricate data, testimony or platform results and do not guarantee platform approval, ranking, CTR, CVR, ROAS or sales.

7. Intellectual property and confidentiality

Usage rights, third-party licenses, source files, scripts, work in progress and confidentiality are confirmed in the quote or contract. Customer names, logos, videos, screenshots, reviews and business data are not published without separate permission.

8. Disputes and contact

Project-specific liability, governing law and dispute-resolution terms must be stated in the approved quote or contract. Questions about an order or payment should be sent to [email protected].

Company: Guangying Technology (Foshan) Co., Ltd. Business correspondence address: Room A30, No. 7001D, 7th Floor, Buildings 1 & 2, Tower 2, No. 2 Huafu North Road, Zhangcha Sub-district, Chancheng District, Foshan City, Guangdong Province, China.